CAREERS

Channel Sales Manager National Sales Manager Backend Engineer QA Engineer Director of Project Management Hardware Product Manager

Channel Sales Manager

Job description

The Position:

The E la Carte team is looking for a Technical Support Specialist to provide outstanding support to our customers.

Technical Support is a critical component to the success of the E la Carte team mission of ensuring high customer satisfaction. We are looking for a highly motivated and dynamic candidate to join our support team that has the ability to work with many different tools (networking, logs, software, hardware, usage reports, etc) to gather data and use high critical thinking skills to correlate that data in order to diagnose and suggest a solution to a problem.

Responsibilities:

  • Work with customers over the phone and email to provide quick solutions to issues.

  • Follow up and resolve problems through diligent research, reproduction, and troubleshooting-Escalate issues to second level support as necessary.

  • Monitor usage, error alerts, and handle issues within SLAs.

  • Document all technical inquiries in ticketing system.

  • Recommend content for knowledge base articles.

  • Work flexible schedules, which may include evenings, weekends, and holidays.

  • 2+ years of previous technical support experience-2+ years experience in networking (wifi, router configs, firewalls, etc)

  • Strong problem solving and non-linear troubleshooting skills.

  • Exceptional verbal and written communication skills.

  • Positive, customer-focused, service-oriented personality.

  • Proven ability to successfully de-escalate angry or frustrated customers*

Qualifications:

  • Bachelor's degree in Information Technology or related technical degree

  • Experience with point-of-sale systems

  • Restaurant operations experience

To Apply

For immediate consideration please send resume and cover letter detailing your related experience to hr@elacarte.com

National Sales Manager

Job description

The Position:

You will be responsible for prospecting and closing Presto System agreements with restaurant companies that are operating

Our sales leader will be a critical member of the growing E la Carte team and will contribute to the operational execution and revenue growth of the overall business.

Our National Sales Manager is an individual contributor position, with quota responsibility for closing sales.

Qualifications:

  • Minimum 5 years selling complex system level, mission critical software/SaaS/IoT solutions to smaller enterprises with between $1M and $50M in revenue.

  • High comfort level with complex technology solutions, and ability to clearly discuss technology concerns and objections with a prospect

  • Experience working at early-stage technology companies with emerging growth, less structure and room to create new processes and procedures to get deals over the finish line

  • Proven experience closing deals (with initial deal size between $100,000 and $500,000) where some degree of customization is involved.

  • Skilled at initiating and sustaining phone and in-person executive level discussions, overcoming objections in real-time, and proactively managing sales cycles

  • Proficient in navigating organizations and influence maps to leverage champions and neutralize blockers

  • Team oriented, organized and self-motivated

  • Excellent time management and communications skills, verbal and written

  • Bachelor’s Degree required (technical degree or graduate degree is a plus)

  • Highly self-motivated and objective driven

  • A pragmatic approach and the ability to thrive under pressure of constant change and moving targets

  • Has strong work ethic and core values (honesty and integrity).

  • High energy level, proactive, and upbeat with strong organizational skills

  • Takes “full ownership” of desired outcomes

Compensation

  • Commensurate with experience, approximately 50% of total compensation in base salary, remaining 50% is incentive compensation
  • Medical, dental, vision insurance and several employee-friendly benefits

To Apply

For immediate consideration please send resume and cover letter detailing your related experience to hr@elacarte.com

Backend Engineer

Backend Software Engineer Job Description

E la Carte, Inc. seeks a Backend Software Engineer in Redwood City. You Will:
  • Architect and develop new systems for managing our custom tablet content (game, music, video, etc).
  • Design and develop socially connectable content to retain customers to E la Carte’s solution.
  • Design and develop personalized content for customers to provide best customer experience.
  • Develop general interfaces and tools to make our development, operations, and sales teams more efficient.
  • Actively support customers who use the applications.
  • Participate in all phases of software development life cycle and work closely with product design team.
You Have:
  • Must have Master’s degree in Computer Science or related field two years experience in similar position.
  • Experience with large scale impactful projects.
  • Strong skills in Python, Django, JavaScript, and Java.
  • Troubleshooting and performance tuning skills.
  • Good scripting skills and capabilities. Familiar with LAMP technology stack.
  • Experience in interfacing with server side HTTP based API's (REST or other similar protocols).
  • Successfully complete technicial exercise showcasing ability to write coherent code.
To Apply: Send resume, GitHub or other code repository link, and brief note to mike@elacarte.com. We hire engineers who are passionate about solving complex problems! If you want to jump to the top of the candidate list, take our challenge at www.elacarte.com/challenge

QA Engineer

E la Carte, Inc. seeks a QA Engineer in Redwood City.

You Will:

  • Support the software quality assurance effort for our end-user application.
  • Develop and execute test plans for new features and software releases.
  • Setup POS systems such as Aloha, Positouch, Micros used in Restaurant industry.
  • Maintain and expand our ESXi QA lab infrastructure.
  • Actively recommend improvements to Lab infrastructure.
  • Complete detailed documentation on Lab machines, bug reports and text plan execution.

You Have:

  • Bachelor's degree, with a technical major, such as engineering or computer science or equivalent work experience.
  • 2+ years of IT Support, Systems Administrator, or Quality Assurance experience.
  • QA methodology knowledge or exposure to: unit, integration, & regression testing.
  • Experience with Unix commands, Windows, Linux and virtual machines administration.
  • Working knowledge of network technologies including Ethernet, VLAN, remote desktop, and security best practices.
  • Ability to solve technical or system issues with little supervision.
  • Experience with Point-of Sale systems is a huge plus.

To Apply

For immediate consideration please send resume and cover letter detailing your related experience to hr@elacarte.com

Director of Project Management

Job description

The Position

This is an exciting opportunity to join the E la Carte (ELC) team as Director of Project Management. In this role you will be directing our team of Project Managers as well as driving our long-term engagement with one or more named accounts.

Essential Job Responsibilities

  • Internal and external leadership on all customer-facing projects, providing leadership, coaching and oversight to one or more Project Managers.

  • Run day-to-day account management to one or more of our restaurant partner accounts.

  • Drive department level projects and programs cross-functionally within our Product, Marketing, IT/QA, Customer Success, Finance and Legal teams.

  • Ensure overall success & growth of the Customer relationship by driving project execution, delivery and communication to meet customer's expectations for quality, features, cost and schedule.

  • Ensure that initiatives, timelines, and deliverables are in-line with internal business goals.

  • Proactively partner with assigned customers to fully understand their businesses, goals, strategies and challenges. Accurately assess business needs and formulates plans delivering profitable products and services to help the customer succeed.

  • Uncover brand partnership opportunities for the mutual benefit of both the company and customers.

  • Identify issues and rally internal resources to respond effectively.

  • Work closely with Business Development/Sales, Product, Engineering and technical team to align corporate and account initiatives and goals.

  • Lead and coordinate cross-functional teams by task assignment and follow-up to ensure on-time completion.

  • Hands-on management of multiple projects to meet technology and business requirements on-time and within budget.

  • Develop & maintain comprehensive, accurate project plans and schedules. Performs forecasting, planning, analysis, issue / risk / change management, escalation management, meeting facilitation, variance analysis, and status reporting.

Required Skills

  • Minimum 10 years experience managing multiple, complex and cross-functional projects preferably with consumer facing technology.

  • Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.

  • Experience negotiating, with prioritization and conflict resolution know-how.

  • Demonstrated ability to assume a leadership role in defining and managing projects, risks, schedules and priorities.

  • Demonstrated ability to lead and motivate staff/project team, inspire teamwork.

  • Successful history of client service including experience setting and managing client expectations.

  • Ability to work on multiple projects and successfully manage multiple stakeholders.

  • Strong knowledge of product development life cycles and the delivery of solutions with creative and engineering components.

  • Bachelor's degree required. MBA or technical background preferred.

  • Strong verbal and written communication skills.

  • Ability to solve problems with keen instincts and organizational experience.

  • TIL, Six Sigma Green or Black Belt, ScrumMaster, Agile Scrum, COBIT, or PMP certification.

  • Strong organizational acumen - ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration.

  • Strong desire to make an impact, and the ability to thrive with ambiguity.

To Apply

For immediate consideration please send resume and cover letter detailing your related experience to hr@elacarte.com

Hardware Product Manager

Job description

The Position:

E la Carte is looking for a self-starter individual to be the only Hardware Product Manager at E la Carte, owning the full lifecycle of our hardware products and reporting directly to the Founder and CEO.

Major responsibilities:

  • Prototyping and design lead on new hardware product and next-gen form factors
  • Field service strategy formulation and RMA planning for installed base of tablets
  • Present the hardware perspective, both internally and to customers
  • Support continued production of the PrestoPrime EMV system

Prototyping of new hardware product form factors:

  • Hardware member of new product team
  • Provide creative solutions to quickly prototype and field-test new products
  • Provide technical guidance to our partners for design improvements to optimize quality, reliability, DFM, and cost

Support production of our tabletop systems:

  • Collaborate with our manufacturing partners in Asia during production runs and provide on-site manufacturing support if necessary
  • Monitor the production QC process, resolve issues that come up during production
  • Ensure all relevant QC documentation is produced and shared in a timely manner, and provide final green light to our partners to release shipments
  • Participate in defining procurement E la Carte forecast and associated supply chain management

Field service strategy (RMA) and planning:

  • Monitor overall RMA data and single out major failure modes, defining the most cost-effective strategy to handle each failure mode
  • Technical analysis of major failure modes, provide Repair vs. Replace decision input
  • Source spare parts necessary for the repair operations
  • Provide support and training to the E la Carte Tier 1 and Tier 2 technical support teams. Act as Tier 3 support engineer to analyze problems and implement mitigation strategies for hardware issues discovered in the field

Compensation

  • This is a salaried, full time position.

  • Salary will be commensurate with experience.

  • E la Carte offers a competitive suite of benefits including free food, and of course vacation/sick time and healthcare.

  • This strategic role reports directly to the Founder and CEO

Qualifications:

  • 5-10 years experience in combination of hardware design/engineering, product management, supply chain and operational roles

  • Experience building and maintaining relationships with ODM/EMS/CM partners in Asia

  • Knowledge of HW quality, reliability and lifecycle testing concepts (MTBF, HALT testing, etc.)

  • Familiarity with consumer hardware trends and silicon platforms in the mobile industry

  • Knowledge of trends in the payment industry (US and international) is a major plus

  • Familiarity with payments ecosystem, devices and industry certifications a major plus

  • Travel: 15% to China, Taiwan and other locations as needed.

  • Excellent communication and interpersonal skills

  • Education in any engineering or quantitative field is required

  • Position is based in the San Francisco Bay Area, in Redwood City, CA

To Apply

For immediate consideration please send resume and cover letter detailing your related experience to hr@elacarte.com

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