CAREERS

Technical Support Specialist Backend Engineer QA Engineer Director of Marketing

Technical Support Specialist

Technical Support Specialist Job Description

The E la Carte team is looking for a Technical Support Specialist to provide outstanding support to our customers.

Technical Support is a critical component to the success of the E la Carte team mission of ensuring high customer satisfaction.

We are looking for a highly motivated and dynamic candidate to join our support team that has the ability to work with many different tools (networking, logs, software, hardware, usage reports, etc) to gather data and use high critical thinking skills to correlate that data in order to diagnose and suggest a solution to a problem.

If you are a great fit, please respond with your resume attached!

Required Skills and Experience:

  • Work with customers over the phone and email to provide quick solutions to issues
  • Follow up and resolve problems through diligent research, reproduction, and troubleshooting
  • Escalate issues to second level support as necessary
  • Monitor usage, error alerts, and handle issues within SLAs
  • Document all technical inquiries in ticketing system
  • Recommend content for knowledge base articles
  • Work flexible schedules, which may include evenings, weekends, and holidays
  • 2+ years of previous technical support experience
  • 2+ years experience in networking (wifi, router configs, firewalls, etc)
  • Strong problem solving and non-linear troubleshooting skills
  • Exceptional verbal and written communication skills
  • Positive, customer-focused, service-oriented personality
  • Proven ability to successfully de-escalate angry or frustrated customers

Desired Skills and Experience:

  • Bachelor's degree in Information Technology or related technical degree
  • Experience with point-of-sale systems
  • Restaurant operations experience

To Apply:

For immediate consideration please send resume and cover letter detailing your related experience and why you’re interested in joining us to hiring@elacarte.com with "Technical Support Specialist" in the subject line.

Backend Engineer

Backend Software Engineer Job Description

E la Carte, Inc. seeks a Backend Software Engineer in Redwood City.

You Will:

  • Architect and develop new systems for managing our custom tablet content (game, music, video, etc).
  • Design and develop socially connectable content to retain customers to E la Carte’s solution.
  • Design and develop personalized content for customers to provide best customer experience.
  • Develop general interfaces and tools to make our development, operations, and sales teams more efficient.
  • Actively support customers who use the applications.
  • Participate in all phases of software development life cycle and work closely with product design team.

You Have:

  • Must have Master’s degree in Computer Science or related field two years experience in similar position.
  • Experience with large scale impactful projects.
  • Strong skills in Python, Django, JavaScript, and Java.
  • Troubleshooting and performance tuning skills.
  • Good scripting skills and capabilities. Familiar with LAMP technology stack.
  • Experience in interfacing with server side HTTP based API's (REST or other similar protocols).
  • Successfully complete technicial exercise showcasing ability to write coherent code.

To Apply:

Send resume, GitHub or other code repository link, and brief note to mike@elacarte.com. We hire engineers who are passionate about solving complex problems! If you want to jump to the top of the candidate list, take our challenge at www.elacarte.com/challenge

QA Engineer

E la Carte, Inc. seeks a QA Engineer in Redwood City.

You Will:

  • Support the software quality assurance effort for our end-user application.
  • Develop and execute test plans for new features and software releases.
  • Setup POS systems such as Aloha, Positouch, Micros used in Restaurant industry.
  • Maintain and expand our ESXi QA lab infrastructure.
  • Actively recommend improvements to Lab infrastructure.
  • Complete detailed documentation on Lab machines, bug reports and text plan execution.

You Have:

  • Bachelor's degree, with a technical major, such as engineering or computer science or equivalent work experience.
  • 2+ years of IT Support, Systems Administrator, or Quality Assurance experience.
  • QA methodology knowledge or exposure to: unit, integration, & regression testing.
  • Experience with Unix commands, Windows, Linux and virtual machines administration.
  • Working knowledge of network technologies including Ethernet, VLAN, remote desktop, and security best practices.
  • Ability to solve technical or system issues with little supervision.
  • Experience with Point-of Sale systems is a huge plus.

 

To Apply:
For immediate consideration please send resume and cover letter detailing your related experience and why you’re interested in joining us.

Director of Marketing

Director of Marketing Job description

The Position:

We are looking for a high-energy, business-savvy leader with natural marketing instincts to join our team as Director of Marketing. Reporting to our Chief Operating Officer, you'll be responsible for creating, implementing, monitoring and assessing strategic and tactical outbound marketing programs to effectively market to restaurant operators, executives and owners, and to other important stakeholders including servers (wait staff) and guests (consumers).  These critical programs will support the Presto Smart Dining System sales efforts across the complete marketing mix - events, email campaigns, social media programs, collateral materials, website, references and case studies, and press and analyst relations. The ideal candidate has a blend between doing the work themselves and smartly delegating by managing a team to result in a scalable model, creating  room for personal growth as the company grows.

You'll also be a key external voice for the company, and may also aid in the preparation of presentations and/or speeches geared toward customers and the industry at large. You'll need to be able to travel, up to 15% of the time.

Your responsibilities:

  • Working with our CEO and COO, develop the communications and messaging strategies for all E la Carte products and services
  • Lead the development of collateral materials such as data sheets, white papers, website content, and company presentations
  • Lead the planning and execution of public relations, events, email marketing, social media, and other marketing initiatives
  • Measure results of campaigns and gather insights to inform ongoing strategies and decisions
  • Plan and execute email campaigns to multiple customer segments, from content and creative development through deployment and management of each campaign
  • Maintain web and mobile site content plans, schedule regular updates, monitor performance and generate reports
  • Plan and execute social media content updates, campaigns and overall engagement tactics
  • Prepare and manage the marketing budget. Lead and manage our two person marketing team. Maximize ROI and produce reports of key performance metrics for marketing activities.
  • Develop and execute all lead generation activities including internal and third party programs, content syndication, email marketing, SEO/SEM and offline marketing
  • Analyze and optimize the ROI of current and potential marketing programs by digging deep into the available data, conducting A/B testing and establishing data structures and automated reports to monitor performance

Qualifications:

  • Bachelor's degree -  Business, Marketing, Communications or related discipline preferred, MBA or other advanced degree desirable
  • Minimum 10+ years experience in a marketing or product marketing role at an enterprise technology or B2B internet company with a long sales cycle and multiple customer decision makers
  • Minimum 5+ years experience managing a marketing team
  • Must have developed multiple communications campaigns, having personally touched or developed each asset from ideation through execution, and managed to a budget
  • Experience with Marketo, Zoho, Salesforce.com or another marketing automation/Customer Relationship Management (CRM) Tool
  • Savvy user of Google docs
  • Google Analytics and Google Adwords experience, Certification prefered
  • A track record of developing campaigns that meet and exceed business objectives
  • Excellent communication skills with a keen ability to translate complexity into simple and intuitive communications
  • Experience interacting with trade press/media properties
  • Strong writing and proofreading skills
  • Team oriented, organized and self-motivated
  • A pragmatic approach and the ability to thrive under pressure of constant change and moving targets
  • High energy level, proactive, and upbeat with strong organizational skills
  • Effective project leader with the ability to start and complete projects in a timely and efficient manner or manage a team to do so
  • Attention to detail & accuracy
  • Must be self-motivated, flexible and able to succeed in a fast-paced, changing environment.

For immediate consideration please send resume and cover letter detailing your related experience and why you’re interested in joining us to hiring@elacarte.com with "Director of Marketing" in the subject line.

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