“Lunch is for Wimps”

Was Gordon Gekko the person who killed lunch?  In the 1987 movie “Wall Street” Gekko uttered “Lunch is for Wimps”.  At the time the lunch hour was still common, and most people still went out every day to eat with friends or colleagues.  Since then lunch has made a precipitous decline. Today, lunch is used […]

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Will Restaurants Become the next “Brick-and-Mortar” Retailers? Part Two

In last week’s blog post we examined the history of online retailing and how restaurants and delivery have become the new focus for online business.  In this week’s post, we’ll examine the impact of the smartphone, big data, and why restaurant delivery is now an area of interest for online sellers. My Phone is My […]

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Will Restaurants Become the next “Brick-and-Mortar” Retailers?

This week we start a two-part series on the change that is coming to the Restaurant Industry.  In Part 1, we’ll look at the history of online retailing, and the new focus on restaurants by online businesses. Online Sellers Turn Retail Upside-Down Amazon.com opened for business in 1995.  Just two decades ago.  Starting off with […]

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Technology helps redefine Hospitality

In previous posts we’ve looked at how technology can improve service by speeding ordering and payment processing, giving wait staff more time to focus on diners.  But technology also improves hospitality in less obvious ways. For instance, our Presto System™ provides new entertainment options like games.  In our increasingly interconnected, “always on” society, diners are […]

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Retention Becomes More Difficult

Retention has always been a challenge for restaurant operators, becoming more difficult every year since 2010.  In 2015 annual employee turnover in the Restaurants-and-Accommodations Sector increased to 72.1%, according to the Bureau of Labor Statistics.  Not only does this represent an increase from 66.7% in 2014, it’s also 57% higher than the Total U.S. Private […]

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Has 2016 Brought a Restaurant Recession?

Recently there has been increasing chatter concerning a “Restaurant Recession”. This follows a number of negative indicators, including: A 1.5% – 2% decline in same-store restaurant comparables across all categories in Q2 2016 (Stifel Financial). Sales declines in 3 of the last 6 months through July, as reported by U.S. News Magazine. Declining sales at […]

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Restaurants face a tougher environment

The restaurant business has become more challenging in recent years, especially for casual-dining. In the second quarter of this year, many chains saw flat or falling sales. Competition appears to be increasing, with many new fast-casual chains, grocery store restaurants and a larger number of independent restaurants in many markets. Stagnant incomes for many Americans […]

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Powerful Survey Capabilities of the Presto System ™

The Presto System contains a number of features that make surveys more flexible and interactive. Leveraging these tools you can delve deeper, in different directions, than historic approaches often permitted. Let’s look at three of these capabilities. First, is our ability to ask contextual questions. This means that a subsequent question can be asked, depending […]

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EMV & Encryption. Helping Restaurants avoid Payment Fraud.

In an earlier blog post, we looked at EMV. A related topic of interest for restaurant operators is Encryption. Restaurants are one of the most common targets of payment data theft, and EMV and Encryption work together to mitigate this risk. EMV refers to the “Europay Mastercard Visa” standard. EMV contains security measures contained within […]

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The Presto System ™ provides Contextual Data

One of the great advantages of using the Presto Smart Dining System for surveys is the ability to associate questions with Contextual Data. The system already knows key variables, such as order amount, tip amount, table number, menu selections, location, payment method, time of day, day of week, server, and other key pieces of information. […]

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